Our commitment to all players in the automotive industry is based on years of fruitful experience, successful partnerships and a deep understanding of who you are and what you need.
Take a look at all the ways that we can serve you and add value to your business.
Are you a car importer? Welcome to Mondial Assistance!
Are you looking for a supplier you can completely trust? One that has years of experience serving the Automotive industry and truly understands you? One with a top-of-the-line pedigree and impeccable track record but that will never rest on its laurels? Are you looking for a supplier that embraces challenge and adds value to your business through creative thinking outside the box and constant innovation? Then you’ve come to the right place!
You're unique, so are our solutions!
At Mondial Assistance, we understand car importers. We understand who you are, how you work and what you’re looking for. Why? Because we’ve been working with and alongside, businesses like yours for nearly 40 years. We understand that as your industry, markets and customers change, the solutions you provide them with must also change.
Today, a one-size-fits-all answer is unacceptable. One of our main points of difference? We understand you are unique. Your uniqueness requires that we be flexible. This drives us to continually design customized service packages tailored to your specific needs, whether they are for Roadside Assistance, Extended Warranties, Telematics or CRM service.
Trust us. We do help
We also know what it means to deliver on commitments and to manage difficult, challenging situations. In fact, as a brand and a business, our promise to you is Trust us; We do Help. This is at the heart of everything we do. In fact we’ve been helping businesses like yours and your customers, all over the world, in all kinds of situations, ever since we were first created.
Our priority? The relationship you have with your Customer
We’ve made it our mission to help you build and sustain your business and reinforce your customer loyalty. This all begins with the sale of a new vehicle or used vehicle. At that precise moment, the potential is born for a long, mutually advantageous relationship between you and your Customer. We take this relationship very seriously and like to think of ourselves as the glue that binds you both together.
If you’re in the Fleet, Leasing or Rental business, we want to talk with you!
Finding a supplier that honours your demands for the highest standards of customer care may seem like a challenging job. Finding an assistance provider with an unrivalled track record and consistently fast, infallible response time to an immobilized vehicle might also seem so. But if this is what you’re looking for, you need look no further; welcome to Mondial Assistance!
We understand who you are and how you work
At Mondial Assistance, we have been nurturing strong relationships and partnerships with players in the Fleet, Leasing and Rental markets for many years. What’s the secret? No secret. Just a keen understanding of who you are, how you work and what you need to keep your customers satisfied and to keep your business healthy and growing.
Our mission? To provide your customers with the very best care
We’ve made it our mission to help you grow your business by taking better and better care of your customers. No customer on the road wants to deal with a car breaking down. But in the unfortunate event that this should happen, a customer needs to know that help is imminent and that their immobilization will be kept to a minimum. This is our promise to you. That we will respond rapidly, work transparently and unerringly follow processes so that you can cut costs and improve your customers’ satisfaction and loyalty!
Real-time follow-up activity
We’ve set up a specialized program for our industry clients which allows real-time follow-up activity so that you can effectively track an assistance file from the moment it is opened to the moment it is closed.
We recognize the tremendous importance of shared knowledge and information to resolve issues on the road. So, we make sure that interactivity between Operational platforms and Technical services is always high. This in turn guarantees better and more precise geo-localisation of immobilized vehicles.