An important group of companies wanted to inform its clients in
real time about new models, technical specifications, prices and
colours, and create a network that would handle their customer
complaints.
They contacted Mondial Assistance Greece to see if we could
help.
To meet their needs we created a dedicated call centre, and put
in place a system whereby specific team members receive regular
training at the import company’s headquarters.
This Call Centre has proven to be a reliable, efficient source
of information, as well as a successful means to directly settle
specific customer problems.
