Our goal is to develop and maintain long-term partnerships.
Mondial Assistance Greece recognises that the needs of its
beneficiaries are continually increasing, and has thereby focused
on improving its service offer to ensure the total satisfaction of
its customers. For Mondial Assistance Greece, when we speak of
quality we are also expressing a state of mind – that we must
permanently strive to upgrade our services, improve our real-time
assistance, be consistent and work hand in hand with our partners.
Quality management
Our corporate aim is to expand our areas of activity in order to
cover the increasing needs of our beneficiaries. For this very
reason our company recognises the need to modify its quality
system, production processes and policy plans in order to align
with the market’s different needs and enduring technological
developments.
ISO9001: 2002 Certification
In September 2004, Mondial Assistance Greece was surveyed and
received ISO 9001:2002 certification for the quality of its
infrastructure in the areas of roadside, medical, travel, building
and home assistance services. As a result, our Greek and Cypriot
customers as well as those beneficiaries who live elsewhere but are
visiting Greece or Cyprus are sure to receive a full range of
optimum services.
We aim to offer our corporate clients and their customers
responsible, credible, direct solutions to the specific problems
they face when they face them, and therefore relieve them of any
difficulty or trauma as quickly as possible. Their total
satisfaction means that we have delivered on our promise.
