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| 1 |
I am in downtown Athens and suddenly my car overheats and there is smoke under the hood. What should I do? |
| I am in downtown Athens and suddenly my car overheats and there is
smoke under the hood. What should I do? You should call the
dedicated Mondial Assistance phone number and give the Assistance
Coordinator all the necessary information (exact location, brief
description of the problem). The road assistance service provider
will be there very shortly to assist you. If the repair mechanic
cannot fix your vehicle on the spot, it will be towed to a workshop
of your choice. |
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| 2 |
My car is immobilised on the National Athens-Lamia Highway due to a problem with the gearbox. What should I do? |
| My car is immobilised on the National Athens-Lamia Highway due to a
problem with the gearbox. What should I do? You should call the
dedicated Mondial Assistance phone number and give the Assistance
Coordinator all the necessary information (exact location, brief
description of the problem). The road assistance service provider
will be there very shortly to assist you. If the repair mechanic
cannot fix your vehicle on the spot, it will be towed to a workshop
in the town nearest to where you are located at the moment of the
breakdown, or it will be safely parked and then towed to a workshop
of your choice near your place of residence. Our provisions will
not stop here. We will also cover the cost of your return tickets
to your place of residence, or costs for taxi transportation or
accommodations. |
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| 3 |
I was in an automobile accident this afternoon and do not feel well; I have a headache, and feel dizzy and nauseous. What should I do if I live on the mainland or on an island? |
I was in an automobile accident this afternoon, and do not feel
well. I have a headache, and feel dizzy and nauseous. What should I
do if I live on the mainland or on an island?
You must call the dedicated number given to you by your insurance
company and provide them with a brief description of your symptoms.
After that, our Assistance Coordinator will immediately contact the
doctor so as to diagnose your problem. Depending on your situation
and whether or not you need emergency transportation to the nearest
hospital – bearing in mind that on the island where you are located
only a health center exists - we will arrange to have you
transported by air to a hospital in Athens. |
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| 4 |
I am visiting a foreign country and suddenly feel a pain in my chest. What should I do? |
I am visiting a foreign country and suddenly feel pain in my chest.
What should I do?
You should call the dedicated number given to you by your
insurance company and inform them of the problem. Our call center
will then immediately contact our nearby local correspondent in the
country in which you are located in order to arrange your
transportation to the nearest hospital. We will also arrange for
you to undergo all the necessary tests once you have reached the
local hospital. |
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