Mondial Assistance Greece on privacy
Mondial Assistance Greece understands that in this age of rapid
technological advances customers may have concerns about the
privacy of the Personal Information they provide. Mondial
Assistance Greece believes that an individual's Personal
Information should be handled with the utmost respect and we are
committed to protecting their privacy and confidentiality. It is
important to us that our customers are confident that their
Personal Information will be treated with the necessary degree of
privacy. Our aim is to ensure that our customer’s Personal
Information is handled in a responsible and reliable
What type of Personal Information is collected, why do we need
customer’s Personal Information and how do we use it?
The Personal Information we collect usually includes an
individual's name, address, contact details and other information
reasonably required and specific to the service we are providing.
In some instances, such as when providing travel insurance, we will
need to collect sensitive Personal Information about your health
and medical history depending on the type of service provided and
we may need to know your credit or debit card details when you
Mondial Assistance Greece collects only the Personal Information
we need to provide a number of diverse services to our customers
and clients via this website. In relation to our travel insurance
services the Personal Information we request allows us to assess
risks and administer insurance cover and claims.
The Personal Information allows us to process and issue your
policy booking and to send through your policy wording and
certificate by fax, post or email.
We may subsequently use the Personal Information to handle any
assistance or claim you, or the person’s travelling with you, may
have. Employers, contractors and agents of Mondial Assistance
Greece and other members of the Mondial Assistance Group (further
details of which can be found at www.mondial-assistance-group.com)
may be given access to any Personal Information which Mondial
Assistance Greece collect, but their use shall be limited to
performance of their duties in relation to the services provided by
Mondial Assistance Greece.
We will only disclose Personal Information in order to fulfil
our obligations in respect of the provision of services to our
customers. Other than is required by law or as set out in this
or sell the Personal Information to any third party without your
Mondial Assistance Greece may from time to time contact you for
promotional purposes, such as notifying you of improvements to the
services or new services offered by Mondial Assistance Greece. If
you specifically do not wish to receive these communications then
you can inform us of this at any time by contacting us via the
details given below.
The Personal Information will be held only as long as necessary
to ensure that the website runs smoothly and to provide any service
you request via the website. Mondial Assistance Greece may notify
you on the website that your Personal Information may be used to
allow Mondial Assistance Greece to contact you for "service
administration purposes". This means that Mondial Assistance Greece
may contact you for a number of purposes relating to the services
we provide on the website. For example, Mondial Assistance Greece
may wish to provide you with a password reminder or notify you that
a particular service has been suspended for maintenance.
What security do we use to protect customer information?
Mondial Assistance Greece considers the security of our customer's
Personal Information as an important and necessary part of the
responsible management of our corporate data. Mondial Assistance
Greece therefore takes all reasonable steps to ensure that customer
Personal Information is secure and is safeguarded from loss,
misuse, unauthorised access, modification or disclosure. All
information is kept on a specifically designed database for Mondial
Assistance Greece's use only.
When you purchase your insurance, we offer the use of secure
server software that encrypts all information you input before it
is sent to us. This ensures that the Personal Information is
reasonably protected against unauthorised interception.
In order to comply with our obligations we follow strict
security procedures in the storage and disclosure of Personal
Information to prevent unauthorised access to that information.
Our use of "cookies"
Cookies are small text files of information that are stored by your
browser on your computer's hard drive and can be used by website
operators to recognise users and collect Personal Information.
Mondial Assistance Greece may use "cookies" of this nature to
improve the quality of service that we provide to you.
We use tracking software to monitor customer traffic patterns
and site usage to help us develop the design and layout of the
site. This software does not enable us to capture any personally
Access to Personal Information
It is important to Mondial Assistance Greece that our customers'
Personal Information is accurate, complete and up to date. Please
contact us at any time to access, update, correct, or revise your
Personal Information on +30 210 99 88 114 or email
If you have any queries or concerns regarding your Personal
Information we hold please contact us on +30 210 99 88 114 or
In accessing and using the Mondial Assistance Greece website,
you consent to the holding, processing and transferring of any of
your Personal Information you give to Mondial Assistance Greece in
Notification of changes
If we decide to change, modify, renew, alter or update our privacy
policy, we will post those changes on this page so that you are
always aware of what Personal Information we collect, how we use it
and in what circumstances we disclose it.
Third Party Websites
The Website may contain links to other websites. Mondial Assistance
Greece is not responsible for the privacy practice or content of
Some of our decisions are automated, based on information you
provide to us. If you would like us to review a decision we have
made about you (whether or not automated), please let us know
within 21 days of being notified of a decision we have made about
Mondial Assistance Greece - Website Terms and Conditions
1. Mondial Assistance Greece
1.1 Mondial Assistance Greece is a company incorporated in Greece
whose address is 10 Premetis Str., 173 42 Athens, Greece
2. This Website
2.1 Mondial Assistance Greece owns and operates the website located
(the "Website"). By accessing and using the Website you the user
("you" or "your") are agreeing to be bound by these terms and
conditions (the "Terms") which govern your access to and use of the
3. Ownership and Use of Content
3.1 All text, data, charts, tables, software, video, music, sound,
graphics, photographs, illustrations, artwork, names, logos, trade
marks, service marks and other material on the Website (the
"Content") and all rights in it belongs to Mondial Assistance
Greece. You may retrieve and display Content from the Website on a
computer screen, print individual pages on paper (but not photocopy
them) and store such pages in electronic form on disk (but not on
any server or other storage device connected to the network) for
your personal use. Content may not be copied, reproduced,
republished, downloaded, posted, broadcast or transmitted in any
3.2 You agree not to adapt, alter or create a derivative work from
any of the Content on the Website or to use it for any purpose
other than for your personal and non-commercial use.
4. Unlawful Use
4.1 You agree to use this Website only for lawful purposes and in a
manner that does not infringe the rights of or restrict or inhibit
the use and enjoyment of the Website by any third party. Such
restriction or inhibition includes, but is not limited to, conduct
which is defamatory, or which may harass, cause distress or
inconvenience to any person and the transmission of obscene or
offensive content or the disruption of the normal flow of dialogue
within the Website.
5. Intellectual Property Rights
5.1 All copyright, trade marks, database rights and other
intellectual property rights that may exist in this Website and the
Content shall remain at all times the property of Mondial
5.2 The trade marks, service marks and logos used and displayed on
this Website ("Trade Marks") are registered or unregistered trade
marks of Mondial Assistance Greece. Nothing on this Website should
be construed as granting, by implication or otherwise, any licence
or right to use any Trade Mark without written permission from
Mondial Assistance Greece. The name of Mondial Assistance Greece
may not be used in any way, including in advertising or publicity
pertaining to distribution of Content without the prior written
permission of Mondial Assistance Greece.
The Website and Content is provided "AS IS" and on an "AS
AVAILABLE" basis and Mondial Assistance Greecedoes not guarantee
the accuracy, timeliness, completeness, performance or fitness for
a particular purpose of the Website or any Content. All implied
warranties, including but not limited to the implied warranties of
satisfactory quality, fitness for a particular purpose,
non-infringement, compatibility, security and accuracy are excluded
from these Terms to the extent that they may be excluded as a
matter of law.
6.2 In no event will Mondial Assistance Greece be liable for any
loss including, without limitation, indirect or consequential loss,
or any damages arising from loss of use, data or profits, whether
in contract, tort or otherwise, arising out of or in connection
with the use of this Website.
6.3 Mondial Assistance Greece has tried to ensure that all the
Content provided on the Website is correct at the time of
publication. The Content is provided on an information basis only
and should not be relied upon. No responsibility is accepted by or
on behalf of Mondial Assistance Greece for any errors, omissions,
or misleading Content on the Website or on any websites to which
the Website connects.
6.4 Mondial Assistance Greece does not warrant that the Website or
Content will be uninterrupted or error free, that any defects will
be corrected, or that this Website or the server that makes it
available are free of viruses or bugs.
7.1 You must read and accept the Mondial Assistance Greece Privacy
Policy above which details what type of personal information
Mondial Assistance Greece may collect from you when you visit the
Website and how Mondial Assistance Greece may store and use the
information in accordance with data protection laws.
8. Changes to the Terms
8.1 Mondial Assistance Greece reserve the right, at its discretion,
to make changes to any parts of the Website or these Terms. When
these Terms are amended, Mondial Assistance Greece will publish
details of the amendments on the Website. Your continued use of the
Website is taken as your agreement to be bound by these Terms as
9.1 These Terms shall be governed by and construed in accordance
with Greek Law and subject to the exclusive jurisdiction of the
10.1 If these Terms or any part of them should be determined to be
illegal, invalid or otherwise unenforceable under the laws of any
state or country in which these Terms are intended to be effective,
then to the extent that they are so illegal, invalid or
unenforceable, they shall in that state or country be treated as
severed and deleted from these Terms and the remaining Terms shall
survive and remain in full force and effect and continue to be
binding and enforceable in that state or country.
11.1 If there is any conflict between these Terms and any other
oral or written agreement between you and Mondial Assistance Greece
then these Terms shall prevail.
12. Events beyond our control
12.1 Mondial Assistance Greece will not be responsible for any
breach of these Terms caused by circumstances beyond its reasonable
13.1 Mondial Assistance Greece is not responsible for the
availability or content of any third party websites or material you
access through this Website.
14. File Download
14.1 Certain files of Content may be available for download from
the Website. These files of Content are subject to these Terms.
15. Binding Agreement
15.1 During the course of your use of the Website, Mondial
Assistance Greece may provide you with a quote for insurance cover.
This insurance quote is SUBJECT TO CONTRACT and is not intended and
nor does it form part of a binding agreement between you and
Mondial Assistance Greece.