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Mondial Assistance


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Working at Mondial Assistance

We are a Global Community

Being part of a Global Community means that while we might work for a particular business unit, we can see the bigger picture and constantly learn from one another. Being part of a global community enables us to share best practices, knowledge, successes and challenges, while remaining locally focused. To this end we organize annual, multi-functional seminars so that employees from all over the world may meet and exchange ideas. This helps us all to think outside the box. Being part of a global community also means that we can provide our employees with an ever-growing range of exciting international career opportunities.

We’re big on Talent

At Mondial Assistance, we believe in mobilizing and growing Talent. How do our employees know that we want them to succeed? Because we have a clear, professional approach to target setting, to evaluating performances and to rewarding each person accordingly. How do we motivate our talent? We provide coaching and development programs to strengthen their abilities and train them to be tomorrow’s leaders.

We value Team work

We value Team work

Teamwork and spirit go hand in hand at Mondial Assistance and form the backbone of every job. Our assistance coordinators work in teams around the clock, 24/7. You can imagine what this implies in terms of collaboration, information sharing and support. Team spirit comes from more than just working together side by side; it is born and nurtured through common values and shared objectives, from trusting fellow colleagues and relying on each other’s experiences and knowledge to help others. Many platform operators begin their careers when they are young and learn their professions together. This helps to build bonds and strong, cohesive, united teams.

As world's leading assistance company, helping is in our DNA. And we don't just help our customers ; our caring nature extends to our employees too. We are a caring company where respect, help and support are expressed on daily basis towards our clients, our employees, towards each other. We are a family who works together to help everyone!

We recognize the strength in Diversity

We are a diverse, multi-cultural community that highly values and respects individual differences and perspectives. Our diversity allows us to better anticipate the diverse needs and expectations of our customers. Our diversity is essential to creativity, to developing unique, innovative solutions and products that we use to serve our customers worldwide. Our Diversity in the workforce keeps us ahead. Quite simply, our people are our greatest asset and the reason for our success. In our Global Employee Survey, a very large majority of employees consistently give Diversity the highest rated score; they believe that we offer a working environment that accepts and embraces all differences - gender, age, ethnic, cultural and professional.

We thrive on Creativity and Innovation

We support creative, innovative ways of thinking, working and delivering. Our creativity has generated exclusive technologies and commercial innovations that enable us to meet our clients’ expectations and support us in our ambition to help them, anytime, anywhere. With us, Creativity is not reserved for a select few. We believe that everyone harbours creative potential. To allow this potential to come to life and enable every person to feel a part of our creative engine, we have launched a worldwide program called i2s, Innovation to Success. It encourages all employees to share and implement their innovative ideas, which can range from working conditions to communication. We also recognize that our people are behind every creative move and innovation. It is thanks to them that we enjoy the success we do.