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Mondial Assistance


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You are here: Home > Who we are > About Us > Our brand and values

Our brand and values

People at the heart of our brand

As customers and as individuals we live in a world of brands. Global or local, well known or newly created, they influence nearly every aspect of our lives, from the cars we drive to the food we eat. They even have the power to reassure us, encourage us to act and allow us to dream. This is why we’ve always stayed true to our mission of helping people and have based our brand on the relationship we have with our customers. We know you need to be reassured and feel confident when the unexpected happens, when a tire falls flat, a pipe bursts or an unexpected event disturbs a long-time planned trip.

Since our creation in France in 1974, we too have changed and evolved, just like our customers. Despite these changes, our essence has remained intact. We have a questioning nature to better understand your needs. We care and listen to make you feel that everything will be okay. Today, wherever you are and wherever your plans take you, Mondial Assistance spans the globe and makes sure that our basic promise - Trust us, we do help - is at the heart of everything we do for you. You may wonder how we can fulfil this promise, and whether this is even true? It is because of our values. We live by them and let them guide every action or decision that we take. Our values are the emotional ties that bind us to our customers and nurture their belief in us; they are an inherent part of our relationships – with you, and amongst our 13.224 staff members around the world.

The values we uphold

Caring: a passion for people

We are people who care about people. The first thing on our minds every day is your well-being and to make sure we are getting it right, we listen to you first to understand what you need. This open dialogue is second nature to us. Why? Simply because we really do care. An integral part of our job is acting on our passion for people. At the end of the day, it’s about helping you, making you feel special and reinforcing our relationship with you. Our passion makes the difference.

Connected: a global community

We are as diverse and widespread as you are. In fact, our strength lies in our diversity – the essence of our global community. Have you ever wondered why you can reach us and rely on us anytime, anywhere? It’s simple. Because we are everywhere at all times. Our vast human and technological connections and resources make this possible. You can point to a location on the globe and chances are, we’ve probably helped someone there. Our global reach combines with our local human touch.

Proactive: going beyond expectations

We’re never satisfied to just wait for your call. Each of you and your customers is different. For us, part of helping you is anticipating what you need before you call and offering solutions that exceed your expectations after you call; solutions that surprise innovate and reassure above and beyond the call of duty. When we put our proactivity to work, what we’re really doing is working to improve the way we serve you, continuously. Creating solutions that innovate and surprise, day in-day out.

Professional: expertise at your service

We do not keep our wealth of skills and expertise to ourselves but make them available to you, whenever, wherever and however you need them. Whether you or your customers need the full story or just the answer, our years of professionalism are the foundation of all our business relationships. We have built a reputation of excellence and are proud that you are a part of it. Our guarantee of excellence is at your service.

Trust: to earn it everyday

Trust has to be earned; we know that. Whether it’s towards a relative, a friend or a customer, we can win your trust only one way – by showing you that we are dedicated, honest and reliable every single day. Our goal is to make sure that each one of your lives is safer, simpler and more secure. To do this, earning your trust comes first. Trust truly is at the heart of what we do and is the foundation of all our relationships.