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Mondial Assistance

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How can we help?

Health

We care about your Health and your Life

A few years ago, we launched Health, our 3rd business line. It has grown ever since its creation. Healthcare Assistance focuses specifically on your health. It offers more specialized services that provide information, comfort, support and coordination. 

Dynamic times for a healthy sector

Around the world, populations are getting older and becoming increasingly dependent. This global trend will fuel our future growth in the health sector. As in previous years, we continue to focus on “dependency” and on our world’s ageing population. These are short or long-term services to help you recover if you are temporarily dependent or stay at home. These services are mostly for those with serious health issues and dependent seniors but we’re also thinking about your supporting relatives and have assistance for them too! If you are an elderly person, chances are you want to stay at home for as long as possible. If you are a supporting family member, chances are you are looking for a solution that makes financial and logistical sense and you want your relative to be safe and comfortable in their home.




Dependency
Dependency

Dependency programs are aimed at adults depending on other adults in their daily life, namely elderly people. Dependency programs may provide medical support (including telemedicine, delivery of medical equipment), housing assistance (meal delivery and others), based on preliminary evaluation of the patient’s general situation. The main objective of dependency programs is to help maintain elderly people at home as long as possible, providing them with a large range of services to ensure a secure home-stay.

Personal Response Services: Home Monitoring, teleassistance and telemedicine
Personal Response Services: Home Monitoring, teleassistance and telemedicine

We know how important it is to be able to reach someone immediately when you’re not feeling well so we offer state-of-the-art technological devices that monitor your home and facilitate communication, location and triggering alarms. These services range from tele-assistance to telemedicine. What you must know is that even if you feel vulnerable, we’re watching over you and caring for you 24/7.

Home monitoring is aimed at patients who need a constant medical control over a long time while staying at home. Home monitoring is based on the provision of a technical device, installed at the patient’s place, that enables a contact with an H24 alarm. This service and the use of the medical device, can also be associated with care services for an optimised patient support. It can be proposed for long term monitoring (related to old people support) or, after hospitalization, for a follow-up of acute illnesses or consequences of an accident (to monitor the vital medical data until the patient is out of risk). The main objective of home monitoring is to ensure the patient’s security and well-being at his home, avoiding long-term hospitalisation if not medically necessary.

Disease Management and Patient Support (for Pharmaceutical companies)
Disease Management and Patient Support (for Pharmaceutical companies)

If you suffer from a chronic disease, impairment or an abnormal functioning, then you may fully benefit from these assistance services. They also target consumers of prescription drugs. For the best results, we require active participation on your part.

Disease management is aimed at patients with a chronic disease (diabetes, asthma, heart failure, cancer, etc.). Disease management provides treatment monitoring and support of patients with defined, cost-intensive illnesses, with active participation of the patient themselves. The main objective of disease management programs is to monitor the patient’s needs related to this disease (medical and care services) in order to improve his lifestyle and health condition as well as supporting him for any preventive action (i.e. ensure well-being and avoid hospitalization).

Medical information lines
Medical information lines

Medical information line is aimed at people needing a general medical information and recommendation according to their situation, given by doctors or nurses but not including diagnosis. Medical information lines can help orienting the patient according to his actual needs, will serve as a liaison service between the patient and the provider (accuracy of the consultation, cost-effective network) and be a support for the patient to find his way through the medical and funding system. The main objective of medical information lines is to give the accurate medical information (more personalized service than a simple access to an internet information site) while avoiding unjustified consultation, hospitalization or self-medication.

Daily life services
Daily life services

We help you get through everyday life (babysitting, cleaning, gardening etc.).