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Legal information

We appreciate your visit to our website and we understand that you may have concerns about the privacy of information you may provide us with. It is important to us that visitors feel confident that their personal information will be treated with the necessary degree of privacy. The following provides information relating to our practices and procedures for protecting the security of your non-public personal information.


Mondial Assistance uses the customer data it receives only to carry out the services for which customers have signed up for. In no way will your details be passed to third parties for any other marketing activities.

Mondial Assistance on privacy

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information.

Our use of "cookies"

Cookies are small pieces of information that are stored by your browser on your computer's

hard drive.

Your use of the website will not result in any additional information being stored on your computer without you requiring it to be stored.

Mondial Assistance uses tracking technology such as cookies or tags to gather information to understand how visitors use the website. Tracking technology helps us manage and improve the usability of the website.

Cookies are also important for your navigation through our website without losing the details entered on a previous page.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated is not used for personal identification.

Information Security

Mondial Assistance considers the security of its customers' personal information as an important and necessary part of the responsible management of its corporate data. Mondial Assistance therefore takes all reasonable steps to ensure that their information is secure and is safeguarded from loss, misuse, unauthorised access, modification or disclosure. All information is kept on a specifically designed database for Mondial Assistance's use only.